Telephone Sales Advisor

Company: Marriott Vacations Worldwide
Location: Miami
Posted on: April 17, 2024

Job Description:

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Responsibilities

• Works from the Predictive Dialer/provided lists to:
  • Call members who need their memberships renewed.
  • Call members who want to upgrade membership or to encourage them to upgrade membership.
  • Call members whose membership has become delinquent to reinstate their membership.
  • Call existing resort owners from an existing solicitation file.
  • Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.
  • Answers questions on all Interval International products and exchanges.
  • Meets monthly renewal goals based upon assigned working area.
  • Meets monthly Preferred goals based upon assigned working area.
  • Maintains a minimum of 90% performance on call monitoring.
  • Performs other related duties as required. -Knowledge, Abilities, and Skills
    • Must possess a minimum of two years telephone sales experience.
    • Must be knowledgeable and maintain current knowledge about all new and existing membership programs and benefits.
    • Must be computer literate.
    • Once trained, this person must be able to successfully navigate all functions of the Predictive Dialer.
    • Must possess excellent customer skills.
    • Must have excellent telephone etiquette.
    • Must possess excellent oral and written communication skills.
    • Must be detail oriented and possess excellent organizational - skills.
    • Must possess excellent negotiating and sales skills.
    • Must be able to work shifts.Physical RequirementsEmployees in this position will sit for extended periods of time speaking on the phone and working on the PC*. - The employee can also periodically stand at their work station utilizing an extended cord headset. - Data entry is not constant as the information is obtained from members over the phone throughout the conversation, and is inputted by alternating between the keyboard and the mouse. - Employee also responds to member questions by switching between screens for the information.$1500.00 Signing bonus payable in 3 installments*Company requirement is that an employee be on the phone a minimum of 7.0 hours per day (P/T employees: 4.50 hrs.)
      • Job Description For Internal CandidatesJob Description For Internal CandidatesNature of WorkThis position renews/extends years of membership to existing members, upgrades to preferred status, reinstates members whose membership has become delinquent, and offers Club Interval to non-existing members (owning timeshares) while providing excellent customer service.Duties and Responsibilities
        • Works from the Predictive Dialer/provided lists to:
          • Call members who need their memberships renewed.
          • Call members who want to upgrade membership or to encourage them to upgrade membership.
          • Call members whose membership has become delinquent to reinstate their membership.
          • Call existing resort owners from an existing solicitation file.
          • Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.
          • Answers questions on all Interval International products and exchanges.
          • Meets monthly renewal goals based upon assigned working area.
          • Meets monthly Preferred goals based upon assigned working area.
          • Maintains a minimum of 90% performance on call monitoring.
          • Performs other related duties as required. -Knowledge, Abilities, and Skills
            • Must possess a minimum of two years telephone sales experience.
            • Must be knowledgeable and maintain current knowledge about all new and existing membership programs and benefits.
            • Must be computer literate.
            • Once trained, this person must be able to successfully navigate all functions of the Predictive Dialer.
            • Must possess excellent customer skills.
            • Must have excellent telephone etiquette.
            • Must possess excellent oral and written communication skills.
            • Must be detail oriented and possess excellent organizational - skills.
            • Must possess excellent negotiating and sales skills.
            • Must be able to work shifts.Physical RequirementsEmployees in this position will sit for extended periods of time speaking on the phone and working on the PC*. - The employee can also periodically stand at their work station utilizing an extended cord headset. - Data entry is not constant as the information is obtained from members over the phone throughout the conversation, and is inputted by alternating between the keyboard and the mouse. - Employee also responds to member questions by switching between screens for the information.$1500.00 Signing bonus payable in 3 installments*Company requirement is that an employee be on the phone a minimum of 7.0 hours per day (P/T employees: 4.50 hrs.)
              
              Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords: Marriott Vacations Worldwide, Key Biscayne , Telephone Sales Advisor, Sales , Miami, Florida