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Customer Service Representative- Miami Lakes, FL- 21-5704

Company: Modivcare
Location: Key Biscayne
Posted on: May 1, 2021

Job Description:

Areyou passionate about making a difference in people's lives? Do you enjoyworking in a service-oriented industry? If so, this opportunity may be theright fit for you! ModivCareis looking for optimistic and outgoing individuals to join the team as CustomerService Representatives (CSRs). In this role, you will play a key part inmaking a positive impact on members' lives by acting as a first point ofcontact for questions about our products and service offerings. As a CSR, youwill work diligently to resolve member concerns while ensuring requests areprocessed in an accurate and timely manner. CSRs are given a structuredprotocol and scripts to document conversations in order to ensure consistencyof scheduling, modifying, and canceling customer reservations. In this role,you will have the opportunity to speak with members on a daily basis and answertheir transportation questions, all while helping support them in their journeytowards positive health outcomes. Ifyou are highly detail-oriented and thrive in a social atmosphere, we encourageyou to apply. Take a step towards furthering your career by joining theModivCare team! ESSENTIAL JOB FUNCTIONS Receives and documents customer concerns while ensuring all relevant information is correct Adheres to and ensures all company policies and procedures Maintains an acceptable attendance and tardiness record Ensures accurate trip data input Demonstrates personal commitment to producing high quality work Refers unresolved customer grievances to designated department for further investigation and resolution POSITION QUALIFICATIONS Education High School Graduate or General Education Degree (GED) Skills & Experience 6+ months contact center experience OR customer service experience with heavy phone volume and data entry preferred Ability to read, write, and understand English fluently Ability to accurately type 35wpm or more Ability to answer a high volume of calls up to 100+ calls per day We value our teammembers and realize the importance of benefits for you and your family. ModivCare offers acomprehensive benefits package to include the following: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!) ModivCare is an equal opportunity and affirmativeaction employer. We strive to promote and sustain a culture of diversity, inclusionand belonging every day. We do not discriminate in recruiting, hiring orpromotion based on race, ethnicity, sex/gender, sexual orientation, genderidentity or expression, age, disability or protected veteran status or on anyother basis or characteristic prohibited by applicable federal, state, or locallaw. We proudly support and encourage people with military experience (active,veterans, reservists and National Guard) as well as military spouses to applyfor open job opportunities. PandoLogic. Category: Customer Service, Keywords: Customer Service Representative

Keywords: Modivcare, Key Biscayne , Customer Service Representative- Miami Lakes, FL- 21-5704, Sales , Key Biscayne, Florida

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