Tier-1 IT Help Desk Technician

Company: Gpac
Location: Key Biscayne
Posted on: May 26, 2023

Job Description:

Job Description

Tier I IT Help Desk

Essential Duties & Responsibilities:

• Provide 'Level 1' Phone and Email support to our business customers and their broad arrays of hardware and software
• Strive to provide quick response, diagnosis, and resolution of issues using all available resources, escalating incoming issues as necessary
• Document issues, progress and resolutions on service tickets
• Occasional travel to customer locations
• General office duties as necessary
• Commercial and Hotel Cloud Infrastructure
• Fully hosted voice platforms
• Troubleshooting
• Quickbooks
• VPN
• Atara
• TeamViewer
• Viruses
• Computer Crashes
• Must have experience with ZOHO
• Must be Microsoft 365 Certified
• Knowledgeable in Microsoft, Apple, and Google
• Microsoft Servers
• Commercial and Hotel Cloud Infrastructure
  Requirements:
  
  • Must be Bilingual
  • Reliable Transportation, Valid Driver's License and current Auto Insurance
  • Excellent customer service
  • Ability to thrive in a fast-paced technical environment
  • Excellent troubleshooting and problem-solving skills, with high attention to detail
  • Strong work ethic with a desire to learn and grow
  • Help Desk Experience: 1 year
  • Windows Experience: 1 year
    Desirables:
    
    • Hardware Break/Fix experience
    • Scripting, I.T. automation, Windows Server, VMWare, IIS, SQL, and other niche I.T. functions
    • Managed IT services
    • Technical Certifications such as those from CompTIA, Cisco, Microsoft etc.
    • Previous I.T. Support / Helpdesk experience
    • A+ Certification
    • Customer Service Experience a Solid Plus for this Position
      Please submit a resume for consideration. Only those qualified applicants with a provided resume will be contacted.
      
      If you would like to learn more about Telecommunications opportunities, contact Kanem Sims with gpac at kanem.sims@gogpac.com or 605-231-4887.
      
      All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Keywords: Gpac, Key Biscayne , Tier-1 IT Help Desk Technician, Professions , Key Biscayne, Florida