Call Center Representative-Pharmacy Technicians
Location: Key Biscayne
Posted on: September 21, 2022
THIS IS NOT A WORK AT HOME POSITION!
SIGN ON BONUS $1,250In accordance with state and federal
regulations, performs data entry and patient registration.
Responsible for resolution of third-party rejects and responding to
high volume customer inquiries, working under direct supervision.
Follows standard operating procedures and performs duties in
accordance with Company policies and procedures. Responsible for
using pharmacy systems to obtain patient and drug information.
Duties may vary based on assigned department.Job
- Using Walgreens prescription data entry procedures and
guidelines, processes new patient registration by entering data
into appropriate system. Handles patient prescription requests
within HIPAA guidelines and enters refill orders for processing.
Troubleshoots to obtain missing prescription information and
interprets medical abbreviations (SIG codes). Resolves all data
entry related exceptions.
- Handles correspondence to patients (inbound calls, chats,
emails) and makes outbound calls to prescribers and patients as
- Resolves Third Party Rejects by reviewing, gathering
information, making corrections, and resubmitting for processing
according to individual plan requirements. Makes telephone calls to
insurers and others to obtain information, gain override approval
or otherwise resolve the Third-Party Rejects.
- Provides assistance to Pharmacists, both those in the facility
and those at other locations. Identifies and communicates issues to
senior level staff as appropriate.
- Must obtain active technician license or certification within
the first 90 days and maintain an active technician license or
Keywords: Walgreens, Key Biscayne , Call Center Representative-Pharmacy Technicians, Other , Key Biscayne, Florida
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