Manager, Property Claims
Company: Assurant
Location: Key Biscayne
Posted on: October 15, 2021
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Job Description:
Assurant is seeking a Manager, Property & Casualty Claims for
the Miami, FL facility with the opportunity to work remote from
Home! Are you looking for an opportunity to manage a team of
associates focused on making a difference by helping our customers
get their lives back in order following a property damage or loss?
Do you enjoy a fast-paced, team-oriented environment where we
work together to meet our customer’s expectations for service? As
the Manager, you will be responsible for managing the day-to-day
activities of a team of claim adjusters within the P&C Claims
department. Your team will be responsible for the
investigation of insurance claims based on coverage, appraisal
results, and verifiable damage. Successful P&C Claims
Managers effectively lead, manage, and motivate employees to meet
production service standards and provide coaching and development
to help employees grow and succeed. We offer a management
career path and individual coaching and development in a
professional and friendly work environment. We have
company-subsidized group benefit plans (including health insurance
eligibility on the first day of employment), stock purchase plan,
and many additional benefits. Position is Hybrid-Primarily virtual -Role requires a mix off
on-site and virtual work (primarily performs work
virtually). ***This position is not limited to one business unit; therefore,
the scope of responsibility will be dependent on the needs and
requirements of the specific business unit.*** Must have a P&C Adjuster license or be willing to obtain
one within 30 days. Time for training and any
applicable cost/fees will be provided. Primary Responsibilities: Hire, lead, develop, and mentor a team of associates responsible
for investigating and settling property and casualty claims. Communicate, evaluate, and reinforce productivity standards and
performance expectations. Provide ongoing coaching and direction to associates and support
a culture of teamwork, commitment, productivity, and superior
quality. Assist in training processes and procedures and developing
employees. Participate in establishing/defining short- and long- term goals
and plans for the work group. Ensure complete and sound claim settlements, legal reviews, and
investigations when necessary. Resolve non-routine and escalated customer calls. Monitor quality assurance program and conduct monthly call
reviews with team members. Identify trends and provide appropriate
direction. Build and maintain effective internal and external working
relationships. Request information and/or provide updates as needed. Meet with
clients and/or TPAs as appropriate. Handle other duties and projects as requested based on business
needs. Maintain and increase skills and knowledge on an on-going basis
and attend workshops, seminars, and other training sessions as
appropriate. Basic Qualifications Bachelor’s degree Minimum of 3 years of experience working in the claims process
in a P&C environment Minimum of 2 years of supervisory/management or team lead
experience including coaching and developing employees Basic office computer skills and experience with Microsoft
Office P&C Adjuster license or ability to obtain within 30
days Preferred Qualifications Excellent verbal and written communications skills Familiarity with the P&C claims process from beginning to
end Proven ability to work in a fast-paced environment meeting
client service standards and production goals Detail oriented with a commitment to excellence Ability to think creatively and make appropriate decisions Bilingual a plus Assurant is a global provider of lifestyle and housing solutions
that help leading brands grow revenue, manage risk and deliver a
great experience for their customers. We protect, connect, and
support over 300 million consumers worldwide, helping people get
more value from their connected devices, vehicles, and homes.
Assurant is a proud member of the Fortune 300, with decades of
experience in the industries we serve. For more information, please visit https://www.assurant.com/
Research and respond to customer complaints, take appropriate
action, and ensure follow up communications occur.
Keywords: Assurant, Key Biscayne , Manager, Property Claims, Other , Key Biscayne, Florida
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