GUEST SERVICES LEAD
Company: Robinwood Activity Centres
Location: Miami
Posted on: June 1, 2025
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Job Description:
The Guest Services Lead is responsible for Guest Services
(including Ask Me Team) and Guest Tram experience on the
Destination. This position is accountable for the welcome and
farewell experience, Team Member conduct and performance,
cleanliness and maintenance of workspaces and equipment, and
delivery of Company standards.The Lead actively listens to Guest
inquiries and extends assistance to resolve issues. This role
possesses a strong Guest engagement personality with good social
and communication skills. This position leads by example and
requires exemplary organization, customer service focus, effective
decision-making abilities, excellent Guest and Team Member
engagement, training, knowledge of the product and service
standards.
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Keywords: Robinwood Activity Centres, Key Biscayne , GUEST SERVICES LEAD, Hospitality & Tourism , Miami, Florida
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