Customer Service Assistant

Company: Careerbuilder-US
Location: Key Biscayne
Posted on: January 17, 2022

Job Description:

Non-profit educational foundation is seeking a highly motivated person to serve in our Participant Services Department. The position requires 5-star customer service skills, minimum 3 years customer service experience. Must be detail-oriented and demonstrate exceptional written and verbal communication skills, must be very organized and able to work within strict deadlines. Proficient in the use of MS Office, data entry, database maintenance and social media. Must have the capability of working a flexible schedule as most courses are scheduled over Saturdays and Sundays. This is a full-time position offering full benefits. This is a position for onsite work only - no possibility of working remotely.Job Requirements:

• Handle incoming calls from participants and faculty, and make outgoing calls as well. -
• Prepare course materials, registration confirmations, course certificates -
• Gather participant and faculty information and update database
• Assist with quality housekeeping inspections in the suites -
• Support visiting faculty and participants, and ensure that both have an exceptional learning experience -
• Assist the Director of Participant Services with other tasks as needed -

Keywords: Careerbuilder-US, Key Biscayne , Customer Service Assistant, Hospitality & Tourism , Key Biscayne, Florida