Account Service Manager -Miami,FL

Company: PeopleReady
Location: Key Biscayne
Posted on: March 17, 2020

Job Description:

Job Description ESSENTIAL DUTIES and RESPONSIBILITIES include the following. Work closely with key accounts specified territory or region to effectively manage the account and develop sales strategies designed to sustain and mature relationships. Identify and develop new opportunities for to expand revenue and increase our strategic position. Identify and resolve operational issues that might arise through a collaborative effort with field and service teams. Conduct quarterly business reviews; develop and execute written plans to grow existing account; meet and exceed Service Level Agreements. Foster and maintain a Customer-Centric Culture. Reinforce and promote a work culture that places emphasis on worker safety being #1. Work closely with operations, service, recruiting and sales management to transition service, growth and maintenance of the account. ESSENTIAL VALUES True - Demonstrate honest, direct and ethical behavior that represents the TrueBlue value of "Be True". Communicate vertically the importance of "integrity in everything we do." Ensure compliance with Code of Business Conduct and Ethics. Establish personal credibility and stand for something by doing what you say you will do. Passionate - Demonstrate passion, an attitude of gratitude and build strong working relationships that encourage the heart and inspire a shared vision. Responsible - Demonstrate a commitment to individual accountability. Measure internal customer satisfaction and develop strategic plans to address gap areas. Creative - Be a resourceful thinker who explores all opportunities. Provide customer service with creativity and resourcefulness. Respectful - Establish and maintain positive and productive work relationships. Respect others and their diversity as an essential component of the way we conduct business. Enlist others to share a common vision by appealing to their aspirations. Encourage the heart by recognizing key contributions and showing appreciation for individual and team excellence. SUPERVISORY RESPONSIBILITIES This position has no direct reports. SCOPE AND ACCOUNTABILITY Budget: This position does not manage a budget. Customer: Current and prospective customers. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree in Business or related field; or 3 years of account management, operations management, outside sales experience; or equivalent combination of education and experience. COMPUTER and SOFTWARE REQUIREMENTS Proficient in Microsoft Office: Word, Excel, Outlook. OTHER QUALIFICATIONS 3+ years of experience in account management, operations managements and/or business-to-business sales experience. Staffing industry experience desired. Bachelor's Degree or equivalent combination of education and experience. Experience retaining and growing existing accounts for a specified territory or market. General Labor, Light Industrial, and/or Construction industry knowledge and/or experience preferred. Understanding of consultative sales process and achieving ROI. Strategic planning Strong record of success with major account retention and growth Efficiently plans, organizes and streamlines processes. Enjoys bringing creative and new approaches to solve business issues. Able to build consensus across disparate groups on an idea, strategy, or vision and marshal resources to successfully implement a plan. Highest commitment to customer service, development and satisfaction. Assertive and driven, but not at the expense of compromising relationships. Excellent communication skills - written, verbal, and interpersonal). Proficient with Microsoft Suite and reporting tools. CRM knowledge a plus. Must be willing and able to travel frequently (up to 50%) within market. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. REASONING ABILITY Ability to define problems, collect data, establish facts and draw valid conclusions. CERTIFICATES, LICENSES/REGISTRATIONS, or TRAINING Valid driver's license. External Sales Training Certification preferred. WORK ENVIRONMENT and PHYSICAL DEMANDS Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds and occasionally more than 50 pounds. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Internal ID: 102220PandoLogic.Category: Customer Service, Keywords: Customer Service Manager

Keywords: PeopleReady, Key Biscayne , Account Service Manager -Miami,FL, Executive , Key Biscayne, Florida