Benefits Support Center Specialist

Company: Nesco Resource
Location: West Palm Beach
Posted on: July 1, 2025

Job Description:

General Purpose: The Benefits Enrollment Specialist I is responsible for supporting employee participation in various benefit offerings such as health insurance and ancillary benefits. This role requires effective communication with employees, field partners, and internal teams, ensuring a high level of service, compliance with regulatory requirements, and accurate processing of benefit transactions. Key Responsibilities: Deliver excellent customer service through phone and digital channels to employees and internal partners. Educate employees on benefit plan options, enrollment procedures, and eligibility. Research and resolve benefit-related issues and document interactions in systems such as Client Space and Upstream. Reference benefit documentation to ensure compliance with federal and state laws, including Section 125. Maintain up-to-date knowledge on system changes, benefit policies, and regulatory updates. Collaborate with team members to promote knowledge-sharing and efficient problem resolution. Process benefit enrollments, changes, terminations, and adjustments accurately and in a timely manner. Support the annual enrollment process including training, education, and compliance monitoring. Utilize critical thinking and problem-solving skills to recommend solutions to management. Communicate professionally and effectively in all interactions. Prioritize and organize tasks to meet key performance indicators (KPIs), service level agreements (SLAs), and business schedules. Core Values: Act with integrity Deliver outstanding service and build trust Drive innovation and process improvement Collaborate and support team success Demonstrate personal accountability Treat all individuals with respect and dignity Qualifications: Education: High School Diploma – Required College Degree – Preferred Experience: 1–2 years in customer service – Required 1–2 years in employer benefits – Required 1–2 years in a PEO environment – Preferred Skills & Abilities: Basic proficiency in Microsoft Office and Prism – Required Strong organizational, prioritization, and communication skills Licenses/Certifications: 2-15 Life and Health License – Preferred (to be obtained within 3 months) Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: Nesco Resource, Key Biscayne , Benefits Support Center Specialist, Customer Service & Call Center , West Palm Beach, Florida