Coord-Front Office
Company: Marriott International Inc
Location: Key Biscayne
Posted on: May 28, 2023
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Job Description:
Job Number 23080656
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive,
Miami, Florida, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY Process all guest check-ins by confirming
reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks,
debit, or credit. Process all check-outs including resolving any
late and disputed charges. Answer, record, and process all guest
calls, messages, requests, questions, or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate
parking procedures to guests/visitors and dispatch bell staff or
valet staff as needed. Supply guests with directions and
information regarding property and local areas of interest. Run
daily reports (number of arrivals, departures), identify any
special requests, and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash
guests' personal checks and traveler's checks. Count bank at the
beginning and end of shift. Balance and drop receipts according to
Accounting specifications. Follow all company safety and security
policies and procedures; report accidents, injuries, and unsafe
work conditions to manager. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests'
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. - Marriott International is an equal
opportunity employer. -We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. -Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state, and local law. -
At more than 100 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. As the premier worldwide provider of luxury experiences, we
set the standard for rare and special luxury service the world
over. We invite you to explore The Ritz-Carlton.
Keywords: Marriott International Inc, Key Biscayne , Coord-Front Office, Administration, Clerical , Key Biscayne, Florida
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